Shipping policy

Last updated: September 2026

Where we ship

We deliver to addresses in the contiguous United States. Orders to Alaska, Hawaii, US territories and PO boxes cannot be placed online; write to us first and we will tell you whether a delivery is possible for that model.

Shipping cost

Standard delivery is free on every order, with no minimum. The price you see at checkout is the price you pay: there are no customs duties or import fees, because orders ship from stock held in the United States.

When your order arrives

  • Handling time: 1 business day (Monday to Friday, excluding US federal holidays). Orders placed before 2:00 PM CT are prepared the same business day.
  • Transit time: 1–3 business days after dispatch, so most orders arrive within 2–4 business days. The product page shows the estimated delivery dates for that model.
  • Large items (car lifts, heavy machinery, sheds, gazebos, swing sets) travel by freight. The carrier calls or emails you to book a delivery appointment, so someone can be present to receive it.

Tracking

As soon as your order leaves the warehouse you receive an email with the carrier and the tracking number. Allow up to 48 hours for the first scan to appear: a number that shows nothing on the first day is normal.

Receiving a freight delivery

  • Freight is delivered to the curb or the end of the driveway. Moving the item inside, unpacking and assembly are not included unless the product page says so.
  • Inspect the packaging before you sign. If a box is damaged, write “damaged” on the delivery receipt and take photos. This protects your claim.
  • If the delivery is refused without a fault on our side, or cannot be completed because nobody is present at the booked appointment, the return freight is deducted from the refund.

Damaged, missing or late orders

  • Damaged on arrival: email your order number and photos to support@akashop.store within 48 hours of delivery. We replace the item or refund it at no cost to you.
  • Not arrived: if your order has not reached you within 20 days of the order date, write to us with your order number and we open a case with the carrier.
  • Several boxes: some products ship in more than one box, or from different warehouses, and can arrive on different days at no extra cost. Each shipment has its own tracking number.

Address changes

Please check your address at checkout. We can change it before the order is dispatched: reply to your confirmation email as soon as possible. Once the carrier has the parcel, a change may not be possible or may carry a carrier fee.

Questions

Email support@akashop.store with your order number and we reply within one business day. See also our return and refund policy.