Frequently asked questions

Orders

How do I know my order went through?

You land on a confirmation page with an order number, and a confirmation email arrives within a few minutes. If neither appears, the order was not placed and no payment was taken — check with us before trying again.

Can I change or cancel an order?

Write to support@akashop.store as soon as possible with your order number. If the warehouse has not dispatched it yet, we can change the address or cancel it for a full refund. Once it has shipped, the return process applies instead.

Shipping

How long does delivery take?

Orders placed before 2:00 PM CT on a business day are dispatched within 1 business day. Transit then takes 1–3 business days, so most orders arrive within 2–4 business days. Delivery is free.

Where do you ship?

We ship to addresses in the contiguous United States. For Alaska, Hawaii or a PO box, write to us before ordering and we will check what is possible for that model.

Will I pay customs or import duty?

No. Orders ship from stock held in the United States, so there are no customs duties or import fees.

Will my order arrive in one parcel?

Not always. Items that ship from different warehouses arrive separately, at no extra cost to you. Each parcel gets its own tracking link.

Returns and refunds

What is your return policy?

You can return a product within 90 days of delivery, with no restocking fee. Lightly used items are accepted. See the refund policy for the full details.

My item arrived damaged or faulty.

Send us a photo within 48 hours of delivery and we will replace it or refund it in full, including the shipping you paid. You do not pay return postage for a faulty item.

Payment

Which payment methods can I use?

Visa, Mastercard, American Express, Apple Pay and Google Pay, through Stripe.

In which currency am I charged?

Prices are shown in your local currency and you are charged in that same currency. You can change the currency at any time from the selector in the header.

Is paying on this site safe?

Yes. The payment form is provided by Stripe and card details go straight to Stripe over an encrypted connection. We never see or store your card number.