Refund and return policy

Last updated: September 2026

90-day returns

You may return a product within 90 days of delivery. We accept returns of both defective and non-defective products, including items that have been lightly used. Start by emailing support@akashop.store with your order number; we reply with the return address for the warehouse your item came from. Items sent back without contacting us first cannot be matched to your order.

No restocking fee

We never charge a restocking fee. When a return is accepted you get a full refund of the price paid, including any original shipping and handling charges.

Return shipping

• Changed your mind: you arrange and pay for the return shipping. Please use a trackable, insured service and send us the tracking number. We cannot be responsible for a return lost in transit without tracking.
• Defective, damaged or wrong item: you do not need to send anything back. Email us a photo and your order number, and we send a replacement or refund you in full, whichever you prefer.

Refund timing

We inspect every return within 72 hours of it arriving at the warehouse, then issue the refund within 7 business days to the original payment method. Your bank may take a few more days to show it on your statement.

Damaged on arrival

Inspect freight deliveries before signing and note any damage on the delivery receipt. Then email your order number and photos to support@akashop.store and we sort it out quickly.

Cancelling before dispatch

Email us before the order is dispatched and we cancel it and refund it in full.

Your legal rights

This policy does not affect any rights you have under the consumer protection laws of your state.